Terms and Conditons

The purpose of the following Terms and Conditions is to establish guidelines on rights, duties and responsibilities of both parties.

1. Definitions

1.1 We, Us, Our or Ourselves refers to ROCOCO SEOUL and our related body corporates.
1.2 You, Your or Yours refers to a user of this Website and Social Media.
1.3 this Website refers https://www.rococoseoul.com/ and https://www.rococoseoul.com.au/

2. Terms of Sale

These terms apply to all contracts for the sale of goods through this website and may be updated by us from time to time without notice. It is therefore important for all you to check the terms and conditions of sale prior to placing an order.

2.1 Pricing

All prices are in Australian Dollars(AUD).
All prices are correct at the time of publication. However, we reserve the right to alter the prices for any reason.

2.2 Orders

All orders are subject to acceptance and We reserve the right to refuse orders or correct any mistakes, omissions and inaccuracies in respect of the sale of the goods, including in relation to price, product availability, product return or product descriptions. An order confirmation email does not constitute an acceptance of the order; rather, that the order has been received, subject to confirmation or correction where necessary.
Unless otherwise provided for in these Terms and Conditions, you may not cancel or amend your order (including delivery address, colour, size, or quantity) after your order has been placed.

2.3 Delivery/Shipping

It is the obligation of you to provide the correct delivery address details at the time of ordering. Should you enter the wrong address, We are not obligated to re-send the order to the correct address at our expense. We are unable to deliver to P.O. Boxes and Parcel Lockers, and orders addressed to either a PO Box or Parcel Locker will be automatically cancelled.

We can organise international shipping as you request. You will be held responsible for international shipments which may be subject to import duties and taxes. In the case that you refuses to receive the parcel, the order will be returned to us and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

2.4 Returns

You may return your item for a refund providing the following conditions have been met:

1. We receive the items within 14 days from the time the item(s) is delivered.
2. The returned items must be unworn, unwashed, and otherwise unused with tags still attached

The following conditions also apply to returning items that have been purchased online:

1. Items returned outside of the 14 days will not be refunded. Items that are rejected in this manner will be sent back to you
2. The item will be sent to Us at your cost
3. Refunds will be provided in the same form as your
original payment
4. We will not be responsible for any items that are lost in transit to or from you
5. We will not process the refund for your missing item if you lose or damage any packaging material.

Any items to be returned should be sent to:

Ground, 311 Sussex St.
Sydney NSW 2000

Refunds will be processed within 3 business days of receiving the returned item(s), though the time until the finalisation of payment may vary depending on your bank.

2.5 Faulty Items

If an item has a manufacturing fault, a full refund will be offered, with all freight charges included. Faulty items must be returned within a reasonable amount of time. A refund will only be granted after a thorough inspection of the garment, and We reserve the right to deny any refund requests if We do not believe an item to have a manufacturing fault.

The following items are not considered defective:
- Items that are originally manufactured without tags or labels
- Items with creases that may have been made while shipping
- Items with unsatisfactory/incomplete finish due to mass production

2.6 Limited liability

Nothing in the Terms shall exclude or limit Our liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

Any breach of these Terms by any of Our employees or agents will only render us liable for any losses which are a reasonably foreseeable consequence of such a breach.

We are not liable for any indirect losses that result as a side effect of the main loss or damage, such as loss of profits or opportunity.

Our maximum liability to you for any loss or damage arising in connection to any purchases or orders made under the purview of these terms shall be limited to the total price of the order.

2.7 Force Majeure

We will not be liable for any breach of contracts due to any matter or thing beyond our control (including but not limited to transport stoppages, transport breakdown, fire, flood, earthquake, acts of God, strikes, lock-outs, work stoppages, wars, riots, intervention of public authority, explosion, or accident).

3. Copyright

The copyright and any other intellectual property rights in the material that are contained or displayed in this website are the exclusive property of ROCOCO SEOUL. Any reproduction or use of any of the contents of this website without the express written consent of ROCOCO SEOUL is prohibited.

4. Privacy Policy

Information provided by you will only be used for the purposes of trade and delivery in line with the purpose of this website. By using this website, you consent to the processing of information as described and warrants that all data provided by you is accurate.

5. Severability

If any provision contained in these Terms is held by a court to be unlawful, invalid or unenforceable, the validity and enforceability of the remaining provisions are not affected.

For any enquiries, please contact us at info@rococoseoul.com or call us on +61 (0)2 8958 0200

Copyright © 2017 Rococoseoul. All rights reserved. ABN